Terms of Service

These Terms of Service ("Terms") are an agreement between you and [Your Company Legal Name] ("NoShow AI", "we", "us"), with its registered office at [Registered address, City, State, PIN, India]. They govern your use of the NoShow AI website, dashboard, and installable app (the "Service"). By creating an account or using the Service, you agree to these Terms. If you use the Service for a business, you confirm you are authorized to accept these Terms on its behalf, and "you" means that business.

1. The Service

NoShow AI lets businesses such as dental practices, salons, and barbershops send automated appointment reminder text messages to their clients, record replies such as confirmations and reschedule requests, and view related statistics. Appointments can be entered manually or imported from a connected Google Calendar.

The Service is for businesses and is not intended for personal, family, or household use. You must be at least 18 years old to create an account.

2. Your account

• Give us accurate information and keep it up to date.
• Keep your login credentials confidential. You are responsible for activity under your account, and must tell us promptly at hello@noshow247.com if you believe it has been compromised.

3. Free trial and introductory offers

New accounts can start with a free trial of 14 days unless a different period is shown when you sign up. To keep sending reminders after the trial, you must choose a paid plan. If you don't, reminders stop at the end of the trial; your data remains available so you can subscribe later.

During the trial, the Starter allowance of 300 SMS reminders per billing month applies.

Instead of a trial, we may offer first-time paid subscribers a reduced introductory price for their first billing period, such as your first month of Pro for $1 on monthly billing (then $79/month). After that period, your subscription renews automatically at the regular price shown on our pricing page until you cancel. Each business can use an introductory offer once.

4. Plans, billing, and renewal

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your purchase is also subject to Paddle's buyer terms.

• Prices are shown in US dollars on our pricing page. Applicable taxes are calculated and collected by Paddle at checkout.
• Subscriptions are billed in advance, monthly or annually, and renew automatically at the end of each billing period until you cancel.
• Each plan includes the monthly text-message allowance shown on the pricing page, which resets each billing period. Unused messages don't carry over.
• If a payment fails, Paddle will retry it and notify you. Reminders may continue for up to 7 days while a payment is past due; after that, we pause reminders until payment is resolved.
• Plan changes take effect immediately. Paddle calculates the prorated charge or credit for the unused part of your current billing period.
• We may change prices with at least 30 days' notice by email. New prices apply from your next renewal after the notice period.

5. Cancellation and refunds

You can cancel anytime from Settings or by contacting us. Cancellation stops future renewals; you keep access until the end of the period you have paid for. Refunds are covered by our Refund Policy.

6. Your responsibilities for text messaging

You decide who receives reminders, so you are responsible for complying with the laws and carrier rules that apply to those messages, including the US Telephone Consumer Protection Act (TCPA) and the CTIA Messaging Principles. In particular, you agree to:

• Add a phone number only if that client has given you permission to receive appointment reminder text messages at that number, and keep a record of that permission.
• Use the Service only for messages about the client's own appointments. Marketing or promotional messages are not permitted.
• Respect opt-outs. When a client replies STOP, the Service stops texting that number; do not try to work around this.
• Keep reminder templates accurate and free of sensitive information. Don't include diagnoses, treatment details, or similar information in appointment titles or templates.

You are responsible for evaluating whether the Service meets requirements that apply to you, including health-privacy laws such as HIPAA. Contact us before using the Service in a way that requires a specific agreement with us.

7. Message delivery

Texts are delivered through third-party messaging providers and mobile carriers. Carriers may filter, delay, or block messages for reasons outside our control, so we can't guarantee that every message is delivered or delivered on time. The Service is not a substitute for your own scheduling records.

8. Third-party services

Features such as Google Calendar sync, sign-in with Google, text delivery, push notifications, and payments rely on third-party services that have their own terms. We aren't responsible for those services, and connecting them is optional.

9. Acceptable use

You must not:

• Send unlawful, harassing, deceptive, or unsolicited messages.
• Use numbers you don't have permission to text, or purchased contact lists.
• Interfere with the Service, probe or bypass its security, or access it by automated means other than features we provide.
• Resell the Service or use it to build a competing product.

10. Your data

You own the information you and your clients put into the Service. You give us permission to store and process it only as needed to provide, secure, and support the Service, as described in our Privacy Policy. We act on your instructions with respect to your clients' information.

11. Our intellectual property

We own the Service, including its software, design, and branding. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback, we may use it without obligation to you.

12. Suspension and termination

You can stop using the Service at any time. We may suspend or end your access if you materially breach these Terms, including the messaging rules above, if required by law or a carrier, or if payment remains overdue. Where reasonable, we will notify you first.

13. Disclaimers

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Statistics such as no-show rates and revenue saved are estimates based on your data.

14. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of these Terms is limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim.

15. Indemnity

You will defend and indemnify us against third-party claims arising from messages sent to numbers you provided, including claims that the recipient did not consent, and from your breach of these Terms.

16. Changes to these Terms

We may update these Terms. For material changes we will notify you by email or in the dashboard at least 30 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.

17. Governing law

These Terms are governed by the laws of India. The courts at [City] have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any competent court.

18. Contact

[Your Company Legal Name], [Registered address, City, State, PIN, India]. Email hello@noshow247.com, phone [Support phone number].